Raiven Privacy Policy

Raiven, Inc. and its affiliates and related entities (collectively, “Company”) are committed to protecting the privacy of certain data that is collected from you and that you submit when you access our website, mobile apps, and other online environments(referred to collectively as the “Site”). We recognize the sensitive nature of some of the information with which we are entrusted, and we are committed to high standards of privacy and security. 

This Privacy Policy (“Policy”) is intended to familiarize you with our policies for the gathering, use, maintenance and protection of personal information on the Site.  

More specifically, this Policy summarizes how the Company handles the personal and some of the other information users of the Site provide while accessing and using the Site. Please review this Policy carefully. The Company reserves the right to change its Policy at any time, in which event the Site will contain notice of the change. Unless otherwise indicated, changes will be effective immediately upon posting to the Site.  

By using the Site, you acknowledge that we will process your information as described in this Policy to provide you with the Site's services and for the other purposes described below. If you do not agree to the collection, use, disclosure, and retention of your personal information as described in this Policy, please do not provide us with such information and cease using the Site. If you have any questions or concerns about the Policy, please contact us using the information provided below.  

Information Collected. As you are probably aware, we may collect information on our Site from a variety of sources. In general, we collect and use this information in order to carry out our business functions, which includes, without limitation, staying connected with you and facilitating the services available through the Site. We describe below some of the categories of information the Site collects.  

Personal Information. We may collect personal information from you in connection with your use of the Site. By using the Site, you consent to the collection and processing of any personal data provided or collected for the purposes and functions described in this Policy and in the description, terms, and conditions of the Site. Categories of personal information we might collect in connection with your use of the Site include: 

• Account Set-Up. If you set up an account on the Site, whether you establish an account on our website, portal.raiven.com, www.raiven.com or when using our mobile app, in order to use some or all of its functions, we would collect contact information from you such as full name, address, email address, phone/mobile number.  The Site will use this data to help authenticate you as the legitimate user of the Site and to enable you to carry out the services and functions available in the Site. 

• Website Portal. When using our website portal, in addition to the above, we collect information from email correspondence that you send and receive using the portal in order to help process, track, and fulfill quotes and purchases facilitated by the portal. This includes information from messages you send and receive, and attachments to the emails, such as supplier account numbers, supplier points of contact, shipping addresses, billing addresses, and other business information that we then share with suppliers for account activation or credit form submissions including EIN, legal company name and legal company address. 

• Site Utilization. The Site collects personal information in connection with your use of the Site. For example, when you use the Site to leverage our preferred supplier networks, the Site will log that activity, as well as the time and date made. We also may collect records products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. With regard to your utilization, the Site also collects user-ID; your login date and time; your browser type; patterns of traffic flowing through the Site; and length of time spent on the Site, or in sections or pages of the Site. This information allows the Company to monitor utilization and continuously improve the quality of the Site.  Unless you give us permission to continue to store and use your data or as otherwise described in this Policy, we delete the above-mentioned information as soon as you delete or deactivate your user account. 

We will retain your personal data for no longer than is necessary to provide the products and services you requested and in accordance with the Company’s data retention policies. We may retain your personal information for longer if it is necessary to comply with our legal obligations or reporting obligations or as permitted or required by applicable law, e.g., resolve disputes, collect fees, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we process your personal information; and applicable legal requirements. 

In this Policy, we refer to the user of the Site as “you.” However, most Site users are representatives of Raiven business customers or their employees. In those cases, business owners and others authorized to act on behalf of those businesses may request accounts established by their employees in the course of their work for the business be deleted. The Company may grant such requests in its sole discretion.  

Tracking Technologies. The Site may use cookies, device identifiers, tokens, software development kits (SDKs), and similar tracking technologies to collect technical and usage information, such as your device type, operating system, unique device identifiers, IP address, browser type (if applicable), pages or features accessed within the Site, time and date of access, and usage patterns. We use this information to operate and improve the Site, monitor performance, analyze usage trends, and enhance your experience. We do not use tracking technologies to serve targeted advertising. 

You can manage certain tracking preferences through your device settings. For example, you can adjust your device's privacy or permissions settings to limit the Site's access to certain data, reset your advertising identifier, or opt out of certain types of data collection. Please note that disabling or restricting certain tracking technologies may affect the functionality of the Site. For instructions on managing these settings, refer to your device manufacturer's support resources for your specific operating system (e.g., iOS or Android). Even if you adjust your tracking preferences, we may still collect certain technical information necessary to operate the Site and provide you with the services you requested.  

Purpose of Collection and Use of Personal Information. In general, we will use the information we collect about you only for the purpose it was collected, as otherwise provided in this Policy, and as permitted or required by law. For example, we might use the data we collect: 

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products and services, we will use that personal information to respond to your inquiry.  

• To provide you with information about the Company, our policies and procedures, and changes to products and services. For example, we may send you announcements, surveys, and newsletters.  

• To process payments, if applicable. 

• For testing, research, analysis, and product development, including to develop and improve our Site, products, and services.  

• To carry out our obligations and enforce our rights including those arising from any contracts entered into with you including for billing, payment, and collections. 

• Where we have a legal right or duty to use or disclose your personal data (including for crime and fraud prevention and combating and to comply with a court order) or for or in connection with evaluating a company acquisition/merger/asset sale or similar transaction; 

• To ensure that content from our services is presented in the most effective manner for you and your device.  

• To administer, secure, adapt and improve our services, the Site and for internal operations, including, for example, to prevent fraud and abuse of our services; to troubleshoot software bugs and operational problems; and to monitor and analyze usage and activity trends; 

• To provide customer service and engage in quality control activities concerning our products and services; 

• To comply with our legal obligations. 

• To obtain external (legal) advice and/or the establishment, exercise or substantiation of a legal claim. 

• As necessary or appropriate to protect the rights, property, security, and safety of us, our employees, our consumers, our information systems, and the public. 

• For other everyday business purposes, such as analytics, fraud prevention, corporate governance, reporting and legal compliance. 

We maintain policies to protect certain personal information, i.e., phone numbers, obtained for text message and other communications. Except as may be required or permitted by law, this information will not be sold, rented, or traded by us to third parties without your prior consent. Disclosure of such information with third parties or our service providers will be for the purpose of fulfilling our obligations to you. 

Disclosure of Information. In general, we will not disclose your information for any purposes other than those permitted or required by law or by this Policy. In the course of our normal business activities, we may disclose collected information to both affiliates and non-affiliated entities, as we deem necessary. For example, and without limitation, the Company may need to use or disclose information with its third-party vendors to help us manage the Site, respond to subpoenas, defend litigation, enhance our services, and protect the Company’s legal rights. We endeavor to choose affiliates and non-affiliates with similar standards to ours regarding the protection of personal information. 

In no case will the Company sell or license personal information to third parties, except as permitted by law. For example, we may share personal information in connection with certain business transactions, such as the acquisition of all or substantially all of the Company’s assets. In such cases, we will take reasonable steps under the circumstances and to the extent possible to ensure that the recipient agrees to provide privacy protections substantially similar to those established by this Policy. 

Third Party Links. Some portions of the Site may contain links to websites that are neither under our control nor maintained by us. Such links do not constitute an endorsement by us of those other websites, the content displayed therein, the products or services available on those websites, or the persons or entities associated therewith. You acknowledge that we are providing these links to you only as a convenience, and you agree that we are not responsible for the content of such websites. Your use of these other linked websites is subject to the respective terms of use and privacy policies located on the linked websites. 

Modifying Your Personal Information. If you would like to update the personal information you provided when setting up your account, you may do so by logging into your account, or you may submit your request to us by using the information on “Contact Us” page of the Site. Also, if you wish to unsubscribe from any of our newsletters or other communications for which you have registered, you may fill out the form on the “Contact Us” page of the Site and describe the specific newsletters or communications from which you wish to unsubscribe.  

Safeguarding of Information. No system for safeguarding personal or other information is 100% secure. However, we take a number of steps to safeguard the security of personal information obtained through the Site. We have installed firewalls and other security technologies to help prevent unauthorized access to our systems and the Site. Our data centers are maintained in a secure environment with appropriate security measures. Our employees are trained to understand the importance of confidentiality and are required to adhere to our privacy policies and procedures. These practices include the use of password protection of computer files, e-mail and voice-mail, and other physical, electronic, and procedural safeguards. 

Applicable law. This Policy is governed by the internal substantive laws of California, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within California. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect. 

Contact Us. If you have any questions regarding this Policy or our policies in the event of a compromise of your information, you may contact us at: 

Raiven, Inc  

100 Spectrum Center Dr. Ste 870 

Irvine, CA 92618