e-Commerce Product Manager

OVERVIEW

We are seeking an experienced e-commerce product Manager with a strong background in Shopify to join our dynamic team. The ideal candidate will have experience in managing e-commerce platforms, with a focus on driving growth, optimizing user experience, and maximizing revenue. The role requires a deep understanding of Shopify's capabilities and a proven track record of successfully managing e-commerce projects from conception to implementation.  

This is a full-time position reporting to the VP of Product, and you can be located anywhere in the US. 

ABOUT US

Raiven, headquartered in Irvine, CA, is a pioneering company that has developed cutting-edge cloud-based procurement technology to empower businesses and consumers to make informed and swift purchasing decisions. Our innovative purchasing program and technology have revolutionized the shopping and procurement process for Electrical and HVAC contractors as well as consumers wanting to buy electrification technologies (e.g. EV chargers). Here's how: 

Leveraging Collective Buying Power: We aggregate the purchasing needs of building owners and contractors, harnessing this collective buying power to secure pre-negotiated discounts from industry-leading suppliers, resulting in substantial savings ranging from 7% to 30% on parts, materials, and essential business items.  

Digital Marketplace Convenience: We offer a state-of-the-art digital marketplace where our valued clients can effortlessly and swiftly make all their purchases from our network of trusted suppliers, ensuring a seamless and efficient procurement experience.  

Electrification Store: Our Electrification Stores are purpose-built for contractors and consumers catering to electrification product needs.  

At Raiven, we are deeply committed to fostering a collaborative, inclusive environment that values authenticity and promotes a strong sense of belonging. Our goal is to ensure that every member of our team feels valued, connected, and empowered to unleash their full potential and make significant contributions. We offer a competitive compensation package, including Medical, Dental, Vision, 401(K), stock options, generous vacation allowances, and flexible working hours. Your salary will be commensurate with your level of experience. Join us at Raiven Inc. as a Product Manager and be part of our mission to revolutionize procurement for Electrical and HVAC contractors. We look forward to welcoming you to our dynamic team as we drive innovation and savings for our valued clients.

WHAT YOU WILL DO

Roadmap and Backlog Ownership: Develop and maintain a comprehensive cross-functional product management roadmap and backlog, aligning initiatives with business objectives, consumer needs, resource availability, and level of effort.

Requirements Definition: Define clear digital requirements and business rules to guide the development of new features, ensuring alignment with strategic objectives, and both contractor and consumer needs.

Prioritization: Prioritize initiatives within the roadmap based on strategic importance, potential impact, and alignment with business goals, ensuring optimal allocation of resources and timely delivery of key milestones.

Data-Driven Decision Making: Utilize analytics tools to conduct detailed performance analysis, identifying trends and insights to inform tactical decisions aimed at improving key metrics such as conversion rates, average order value, and customer retention.

A/B Testing and Experimentation: Develop and execute A/B tests and other experiments to optimize website elements, including product pages, checkout process, and promotional offers, leveraging Shopify's built-in features and third-party apps.

App Integration and Customization: Evaluate, implement, and manage Shopify apps and integrations to enhance site functionality, improve operational efficiency, and support tactical initiatives, such as upselling, cross-selling, and personalized recommendations.

Tactical Marketing Support: Collaborate with the marketing team to execute tactical marketing campaigns, including email marketing, social media promotions, and targeted advertising, leveraging Shopify's marketing tools and integrations.

Agile Methodology: Manage the product management process using agile methodology, from initial strategy and ideation through discovery, build, launch, and ongoing optimization, fostering agility, adaptability, and continuous improvement.

Risk Monitoring: Monitor project health and identify potential risks and issues that may impact project delivery or outcomes, proactively addressing them to mitigate negative impacts and maintain momentum.

Documentation: Document key discussion points, outcomes, and action items from meetings with internal stakeholders, ensuring clear and transparent communication throughout the project lifecycle. 

QUALIFICATIONS

• Education: Bachelor’s degree in Engineering, Product Management, or related fields 
• Experience: 5 to 8 years of hands-on experience in tactical ecommerce product management, with a proven track record of driving results in a fast-paced environment. 
• Tools: Proficient in Shopify platform management, including tactical administration of Roadmunk, Azure DevOps, and other development management tools. 
• Data analysis tools such as Google Analytics, Hotjar, or similar platforms. 

SKILLS AND ATTRIBUTES

• Tactical Mindset: Demonstrates a tactical mindset with a keen focus on achieving measurable results and driving continuous improvement strategies within the ecommerce domain. 
• Self-Motivated Team Player: Exhibits self-motivation and a collaborative attitude, actively contributing to team efforts while striving to make a positive impact on the organization's objectives. 
• Stakeholder Management: Proficient in managing dependencies and cultivating trust among stakeholders to ensure alignment and successful delivery of products. Capable of navigating diverse perspectives to achieve consensus and drive outcomes. 
• Cross-Functional Collaboration: Experienced in collaborating closely with software engineering and development teams, effectively communicating product requirements, and facilitating seamless integration of technical solutions to meet business objectives. 
• Exceptional Organizational Skills: Possesses exceptional organizational abilities, meticulous attention to detail, and critical thinking capabilities to effectively manage multiple priorities and complex projects within the ecommerce landscape. 
• Problem-Solving Aptitude: Demonstrates strong problem-solving skills and adaptability to evolving business objectives, requirements, and feedback, employing innovative strategies to address challenges and capitalize on opportunities. 
• Deadline Management: Thrives in deadline-driven environments, adept at managing multiple tasks simultaneously while maintaining a high level of quality and attention to detail, ensuring timely delivery of products and initiatives. 
• Customer-Centric Approach: Displays a customer-focused mindset, exhibiting empathy for users and a genuine passion for creating exceptional user experiences that drive satisfaction, loyalty, and business growth within the ecommerce ecosystem. 

Raiven is proud to be an Equal Opportunity Employer, committed to attracting and retaining a talented and diverse workforce. Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.